Privacy Policy

Quiet Bit LLC, a Texas limited liability company, publishes Loam for iOS. This policy explains, in plain terms, what stays inside Apple’s world (your device and your private iCloud) and what never reaches us. It forms part of the Loam Terms of Service.

1. Summary

This summary is provided for convenience only and is qualified by the rest of this Policy.

• Your Content, meaning everything you write, capture, reflect on, and configure in the App, is stored on your device and, unless you turn off iCloud sync, in your personal iCloud. We do not receive, store, or have access to your Content.
• The App requires no account. We do not ask for your name, email, or a login to use it.
• We process a limited amount of personal data that is not your Content: purchase records (through Apple), information you send us directly (for example, a support email), and optional, de-identified diagnostics that Apple may share if you have enabled them at the operating-system level.
• We do not sell your personal data, and we do not “share” it for cross-context behavioral advertising, as those terms are used under California law.
• The App contains no third-party analytics or tracking software.

2. Who we are and how to contact us

Quiet Bit LLC is the controller of the limited personal data described in this Policy. You can reach us at support@quietbit.co.

3. Your Content stays on your device

The App stores your Content locally on your device. We do not transmit your Content to our servers, and we maintain no copy of it. We have no technical means to access or read your Content.

4. On-device processing

Certain features, for example organizing your captures by type, operate entirely on your device using Apple’s on-device frameworks. Your Content is not transmitted to Quiet Bit LLC or to any third party to provide these features.

5. iCloud sync

iCloud sync is on by default and can be turned off at any time in the App’s settings. While it is on, your Content is stored in your personal iCloud account under your Apple ID, subject to Apple’s iCloud terms and your iCloud settings. Quiet Bit LLC does not receive, store, or access Content held in your iCloud. The retention and deletion of that Content are controlled by you through Apple’s iCloud, not by Quiet Bit LLC.

6. Personal data we process

We process the following limited categories of personal data. None of them include your Content.

(a) Purchase data. Loam Plus is purchased through Apple in the App Store. Apple does not provide us with your payment card number, billing address, or Apple ID. Your entitlement is determined on your device by the App Store, and we do not use a third-party subscription-management provider or send your purchase information to our own servers.

(b) Communications. If you contact us, for example by email, we receive your email address and the contents of your message, and we keep them as needed to respond and to maintain reasonable business records.

(c) Diagnostics. The App includes no analytics or tracking software. If you have chosen, at the iOS level, to share analytics and crash data with developers, Apple may provide us with aggregated, de-identified crash and performance reports through App Store Connect. These reports do not contain your Content and are not associated with your identity. You can change this at any time in iOS Settings, under Privacy & Security, then Analytics & Improvements.

7. How we use personal data, and our legal bases

We use the limited personal data described above to verify and deliver the entitlements you have purchased, provide support and respond to your communications, operate and secure and improve the App, comply with legal obligations, and establish, exercise, or defend legal claims.

Where the EU or UK GDPR applies, our legal bases are: performance of a contract with you (delivering purchased entitlements and providing support); our legitimate interests in operating, securing, and improving the App and in keeping reasonable business records, balanced against your interests and rights; and compliance with legal obligations. Where we rely on your consent, for example the operating-system-level diagnostics you may enable, you can withdraw it at any time.

8. Disclosure of personal data

We disclose personal data only to Apple, as operator of the App Store and processor of payments; and, where necessary, to our professional advisers or to authorities and other parties where required by law or to protect our rights and the rights of others.

We do not sell your personal data, do not “share” it for cross-context behavioral advertising, and do not disclose it to advertisers. We do not build advertising profiles about you, and we do not track you across other apps or websites.

9. International transfers

Quiet Bit LLC is located in the United States. Where personal data is transferred out of the EEA, the UK, or Switzerland, we rely on an appropriate transfer mechanism, such as the European Commission’s Standard Contractual Clauses together with the UK International Data Transfer Addendum, or another lawful mechanism.

10. Data retention

We retain purchase data for as long as needed to administer entitlements and to meet tax, accounting, and legal-record requirements. We retain communications for as long as needed to handle your request and maintain reasonable records. Your Content is retained by you, on your device and in your iCloud; we do not retain it.

11. Security

We rely on the security of your device and of Apple’s platforms (including iCloud) to protect your Content, and we maintain reasonable administrative, technical, and organizational measures appropriate to the limited personal data we process. No method of storage or transmission is completely secure.

12. Your privacy rights

Depending on where you live, you may have rights over personal data we hold about you, including the rights to access it, correct it, delete it, receive a copy of it, object to or restrict certain processing, and withdraw consent. Because we hold only the limited personal data described in Section 6 and do not collect your Content, some of these rights may have little or nothing on which to operate.

To exercise any right, contact us at support@quietbit.co. We will respond as required by applicable law and will not discriminate against you for exercising a right. An authorized agent may submit a request on your behalf where the law permits.

For your Content specifically, you remain in control directly within the App:

• Export your data at any time from Settings, then Privacy & data.
• Delete your data at any time from Settings, then Privacy & data. Removing it in the App, together with removing it from your own iCloud, deletes it entirely. We hold no server copy to delete.

If you are in the EEA or the UK, you may also lodge a complaint with your local data-protection supervisory authority. If you are a California resident, you have rights under the CCPA and CPRA as described above; we do not sell or share personal information and have not done so in the preceding twelve months.

13. Children

The App is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal data from children under 13. In the EEA and the UK, the minimum age for consent to data processing can be higher (up to 16, depending on the country), and we do not direct the App to anyone below that age in those regions. If you believe a child has provided us with personal data, contact us and we will delete it.

14. Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new effective date and, where a change is material, surface it in the App. If a future version of the App would collect new categories of data, we will update this Policy and the App Store privacy label before that collection begins.

15. Contact

Questions about privacy? Write to us at support@quietbit.co.